3333bot Privacy Policy

1. Information We Collect

3333bot collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browsing activity, and from trusted third-party sources such as payment providers and identity verification partners. The categories of data we collect include:

1.1 Registration & Account Data

• Full legal name, date of birth, and gender (as provided during registration).
• Email address and mobile phone number.
• Residential address including district, division, and postcode within Bangladesh.
• Username and hashed password credentials.
• Preferred currency (BDT / ৳) and language preference.

1.2 Identity Verification (KYC) Data

• Government-issued photo ID such as your National Identity Card (NID), passport, or driving licence — including the document number, issuing authority, and expiry date.
• Proof of address documents such as utility bills or bank statements issued within the last three months.
• Selfie photographs submitted for facial verification purposes.
• Payment method ownership evidence such as a screenshot of your bKash or Nagad account showing your registered name and mobile number.

1.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., partial bKash or Nagad mobile number).
• Transaction reference numbers and payment gateway response codes.
• Account balance history and bonus redemption records.

1.4 Gameplay & Betting Data

• Bet history, game session logs, wager amounts, and win/loss records across all products (sportsbook, live casino, slots, crash games).
• Game provider session identifiers where applicable.
• Responsible gaming activity including deposit limits set, cooling-off periods activated, and self-exclusion requests.

1.5 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Unique device identifiers and mobile advertising IDs where applicable.
• Session timestamps, page views, feature interactions, and click-path data.
• HTTP referrer data indicating how you arrived at 3333bot.

1.6 Communications Data

• Content of messages sent to our support team via live chat, email, or any other communication channel.
• Records of promotional communications sent to you and your response to them.
• Support ticket history and resolution records.

2. How We Use Your Data

3333bot uses personal data for the following purposes. Each purpose is tied to a lawful basis described in Section 3 of this Policy.

3333bot will never sell your personal data to third parties for their own marketing purposes. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight, except in cases of automated fraud screening where a human review is always available upon request.

3. Legal Basis for Processing

3333bot processes your personal data under the following lawful bases, depending on the specific processing activity:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you under the Terms & Conditions — including account creation, bet settlement, payment processing, and customer support delivery.
• Legal Obligation: Processing is required to comply with applicable laws — including anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, age verification requirements, and financial reporting duties.
• Legitimate Interest: Processing serves 3333bot's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and service analytics — provided such interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent (such as receiving promotional emails or push notifications), you may withdraw that consent at any time by contacting us at [email protected] or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

4. Cookies & Tracking

3333bot uses cookies and similar tracking technologies (including pixel tags, local storage objects, and session identifiers) to operate and improve our platform. Cookies are small text files placed on your device when you visit 3333bot. The types of cookies we use are as follows:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as account login session management, security token validation, and payment gateway integrations. You cannot opt out of strictly necessary cookies without disabling core platform functionality.

4.2 Performance & Analytics Cookies

We use analytics cookies to understand how players interact with the 3333bot platform — for example, which game categories are most visited, where players encounter technical errors, and how long sessions last. This data is aggregated and anonymised. It helps us improve page performance and the overall player experience for our Bangladesh audience.

4.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and last-played game category — to provide a more personalised experience on return visits.

4.4 Marketing & Attribution Cookies

Where you have consented, we may use cookies to understand how you arrived at 3333bot (for example, from a specific promotional campaign) and to measure the effectiveness of our marketing activity. We do not use third-party advertising networks to serve targeted ads to you on external websites.

5. Data Sharing & Third Parties

3333bot does not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary and under strict data processing agreements. The categories of recipients are:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT gateway partners receive the minimum data necessary to process your financial transactions securely.
• Identity Verification Partners: KYC document review may be handled by a certified third-party identity verification service operating under strict confidentiality obligations.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers receive session identifiers and gameplay data necessary to deliver their games and settle results. They operate under independent data handling policies.
• Fraud Prevention & Security Services: Specialist third-party services may process technical and behavioural data to detect and prevent fraud, money laundering, and account takeover activity.
• Analytics Platforms: Aggregated, anonymised behavioural data may be processed by analytics technology partners to help us optimise platform performance.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a lawful order.

All third-party data processors engaged by 3333bot are bound by contractual data processing agreements that prohibit them from using your data for any purpose beyond what is strictly necessary for the service they provide to us. We conduct due diligence on all third-party processors before engagement.

6. Data Retention

3333bot retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Self-excluded players' data is retained for the duration of the self-exclusion period plus the legally required period thereafter to prevent re-registration during the exclusion window.

7. Your Privacy Rights

As a user of 3333bot, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days of receipt.

8. Data Security

3333bot takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the 3333bot platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using 3333bot.
• Password Hashing: Account passwords are never stored in plain text. We use strong one-way cryptographic hashing algorithms to store password credentials securely.
• Two-Factor Authentication (2FA): We offer optional 2FA for all player accounts, adding a significant additional layer of protection against unauthorised access even if your password is compromised.
• Access Controls: Access to personal data within 3333bot's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are trained in data protection principles and bound by confidentiality obligations.
• Intrusion Detection: Our platform is monitored around the clock by automated security systems and human security analysts who investigate and respond to anomalous activity.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 3333bot will notify affected users and relevant authorities in accordance with applicable law and as promptly as circumstances allow.

While we invest significantly in security infrastructure, no online platform can guarantee complete immunity from security threats. You also play a role in protecting your account: use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

9. Children's Privacy

3333bot is strictly an adult platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Our registration process includes mandatory age declaration, and we conduct age verification as part of our KYC programme before processing any withdrawal request.

If we become aware or have reason to believe that a user under the age of 18 has registered an account or submitted personal data through our platform, we will immediately suspend the account, void any associated transactions, and securely delete the relevant personal data. Any funds associated with an underage account will be dealt with in accordance with our Terms & Conditions and applicable law.

10. Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3333bot handles your personal data, please contact us using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

Support & Privacy Enquiries:
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
Response Time: Within 48 hours (Bangladesh Standard Time, UTC+6)

For formal data subject requests (Subject Access Requests, erasure requests, portability requests), please use the subject line "Privacy Rights Request" and include your full name and registered account email address so that we may verify your identity before processing the request.

3333bot reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. The effective date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy regularly. Where changes are material, we will notify registered players via account notification or email.